CUNY libraries statistics 2023-2024

• Question

• Explanation

60. Total Physical Circulation  

 Report the total number of times physical items are checked out from the general and reserve collections. 

Include

• Initial checkouts only (circulation), not renewals.
  
• Transactions of books, media, and serials.
• Circulation of electronic reading devices (e.g., Kindles) if the device is pre-loaded with e-books. 

Exclude

• Interlibrary loan lending and borrowing
• Transactions of equipment or computers
• In-house circulation

Watch this video to help you navigate to this report in Alma Analytics

In Alma Analytics, click Catalog (upper right-hand corner), open Shared Folders on the left-hand side, navigate to Community > Reports > Consortia > CUNY > ACRL IPEDS AL. The report is called "ACRL Q60A - Total Circulation - Physical"; click Open.

(note: in 2022 survey this question was numbered 60A)

61A. Total E-book & E-media Usage

• Report usage of digital/electronic titles whether viewed, downloaded, or streamed. 
• Relevant COUNTER Release 5 reports for e-books are: TR_B1: Book Requests (Excluding OA_Gold). As to the COUNTER 5 metric type for e-books, report “unique title requests.” For e-media, use IR_M1: Multimedia Item Requests, report metric type for “total_item_requests” is the most relevant.
• Do NOT include titles in a Patron Driven Acquisitions package until it is purchased.
• Do NOT include Institutional Repository usage here
• Do the best you can

• Report usage of e-serial titles whether viewed, downloaded, or streamed. Include usage for e-serial titles only, even if the title was purchased as part of a database.
• Start with TR_J1 (COUNTER 5) and add OA if discoverable/available. For the metric type, report “unique item requests.” 

• Question

• Explanation

64. Transactions

Report transactions (in-person, telephone, e-mail, Web interface, or other medium) as described by ACRL: "Interactions and information contacts that involve knowledge, use, recommendations, interpretation, or instruction ... do not report directional transactions here. A directional transaction is an information contact that facilitates the use of the library and not knowledge, use recommendations, etc." 

Do not report directional transactions here.

If contact is both directional and reference, report as one transaction.

It is up to the discretion of library staff whether multiple questions from the same patron during the same
session count as multiple transactions or continuations of the same.

Include: Slack, FaceTime, Zoom, chat, LibAnswers, etc.

65. Consultations

Report consultations as described by ACRL: Include one-on-one or small group appointments often scheduled in advance, occur outside of the classroom or a service point, and require staff preparation or equivalent previous experience. Include: in-person, telephone, e-mail, Web interface, or other medium. Include appointments with archives or special collections staff.

If separate transactions/consultation counts are not available, report all in line 64 and make a note.

Include: Slack, FaceTime, Zoom, chat, LibAnswers, etc.

67. Virtual reference services

A virtual reference interaction is a question that is received and responded to in electronic format and conforms to reference interactions.  It includes email, webform, chat, text messaging, instant messaging or other network-based medium designed to support virtual reference."

Include transactions and consultations

Include: Slack, FaceTime, Zoom, chat, LibAnswers, etc.

68. Indicate the number of branch and independent libraries

• Exclude the main library.  See the ACRL Instructions (link below) if  this applies to your library.

Transactions and consultation interactions are defined as information contacts that involve the knowledge, use, recommendations, interpretation, or instruction in the use of one or more resources by a member of the library staff. The term includes information and referral service.

Include: Slack, FaceTime, Zoom, chat, LibAnswers, etc.

If separate transactions/consultation counts are not available, report all in line 64 and make a note.

• Question

• Explanation

70A-70C. Number of synchronous presentations

• Count the total number of in-person synchronous presentations in 70A
• Count the total number synchronous presentations using digital/electronic formats in 70B
• Count each meeting of a credit class
• Count each one-shot workshop
• Web-based presentations are counted as digital/electronic and counted in 70B

If a presentation is conducted as a simultaneous hybrid (in-person and online), report only once as either in-person or online.

If not tracked separately, count total number of presentations and enter on line 70C.

If a presentation begins in one format (such as in-person) and ends in another (such as online), report it as the format that concludes the presentation.

71A-71C. Total attendance at all synchronous presentations

Report the total number of persons attending or served by synchronous in-person presentations on line 71A.
Report the total number of persons attending or served by synchronous digital/electronic presentations on line 71B.

If attendance is not tracked separately (physical or digital/electronic), then simply submit the total number of presentations on line 71C.

For multi-session classes, count each person only once regardless of the number of sessions attended if possible/feasible.

72B. Number of asynchronous presentations

An asynchronous presentation can be defined as a recorded online session, tutorial, video, or other interactive educational module created in a digital/electronic format and includes web-based presentations such as recorded webinars.

• Count presentations created for educational or training purposes
• Do not count handouts or text-based, non-interactive research guides, presentations that serve informational or marketing purposes, or presentations that your library staff used but were created by another library or organization.

73. Total attendance at all asynchronous presentations

For multi-session classes, like credit classes, count each person only once regardless of the number of sessions attended if possible/feasible.

• Count “expected attendance from registration or course enrollment. "Do not count downloads, views, and/or webpage hits.

These lines will automatically be calculated for you.

Hours

Report an unduplicated count of hours a library facility or facilities are open in a typical week, including the main library and branches, using the following method: If a library is open from 9:00 a.m. to 5:00 p.m. Monday through Friday, it should report 40 hours per week. If several of its branches are also open during these hours, the figure remains 40 hours per week.

Report the number of entries to the library facilities on an annual basis and/or in a typical week, whichever is easier for the respondent. 

79a. Gate counts on an Annual Basis

Report actual number of entries in the past fiscal year.

Library with two or more physical space - does not use gate counts but conducts hourly head count:

• Include the head count in 79a and include note " _____ percent of the gate count represents head counts done hourly at (# of libraries) library-managed and library-staffed location(s) open hours a week.”

79c. Gate Count in a Typical Week (If Available)

Report the number of persons who physically enter library facilities in a typical week. It is understood that a single person may be counted more than once. 

Typical Week – A “typical week” is a time that is neither unusually busy nor unusually slow. Avoid holidays, vacation periods, days when unusual events are taking place in the community or in the library. Choose a week in which the library is open regular hours.