To report a problem with a database contact nyslnovel@nysed.gov.
Where can I find a copy of the NOVELNY database contracts?
Visit the New York State Office of General Services website, and search for vendor.
Who decides what databases will be selected for NOVELNY?
When EmpireLink was launched in 1999, a committee of librarians from around the State decided what subject areas were most important to their users. The committee determined that health, business, newspapers, and K-12 resources were the four most important categories. When NOVELNY was launched in 2001, a steering committee of library representatives from all types of libraries collaborated with New York State Library staff to select the databases. Periodic electronic surveys, posted on the NOVEL-DB e-mail list, continue to gather input from all over the State.
What’s the best way to stay current with the NOVELNY databases?
The NOVEL-DB e-mail list is the prime source of current information for the NOVELNY databases. Subscribe here.
My library's IP addresses have changed. Whom do I contact?
Contact a site administrator by e-mail at nyslnovel@nysed.gov.
How can my library receive monthly usage statistics?
Contact the Help Desk for instructions. Each database vendor has a different procedure, but it is possible to get monthly and yearly statistics.
NOVELny vendor contact information:
Gale:Support portal: http://galesupport.com/novelny/ ; access.gale.com/noveltech/ (to submit questions online) or gale.technicalsupport@cengage.com or 1-800-877-4253 (press 4)
ProQuest: support.proquest.com (to submit questions online) or tsupport@proquest.com or 1-800-889-3358 or proquest.com/go/migrate to chat
Scholastic: scholasticcustomersupport@scholastic.com or 1-888-326-6546 option 4
Barring unforeseen circumstances and/or cuts in funding, the following databases will be available through June 30, 2017:
Descriptions of the databases are available at http://novelnewyork.org/factsheets/noveldb.pdf.
The New York State library provides a help desk for NOVELny users from Monday to Friday during business hours. Staff answer questions regarding access, searching techniques, and troubleshooting.
The help desk can be reached Toll-free at (877) 277-0250 or if you are within the NYS Capital District at (518) 486-6012.
The New York State Library hosts the NOVEL-DB e-mail list to post announcements concerning database problems, contract dates, upcoming database training sessions, and other information useful to NOVELNY database subscribers.
Subscribe to NOVEL-DB by clicking here.